Refund policy
EXCHANGES POLICY
Brand: Comfy Pjs Fit
At Comfy Pjs Fit, our customers are our top priority! Our dedicated Customer Services team is here to assist you with any exchanges for your purchased items. Please review the policy below for a smooth and transparent experience.
📦 Domestic Orders
Validity:
All products purchased from Comfy Pjs Fit are eligible for exchange if received damaged, in the wrong size, or incorrect within 7 days of the delivery date — no questions asked!
Conditions Qualified for Exchange:
To qualify for an exchange, items must be unused, unwashed, with all tags intact, and in original packaging. Any excess fabric or embellishments used during photoshoots will not be provided unless mentioned on the website.
Process of Online Exchange:
Please notify us within 7 days of delivery by sharing your order number and tracking details with our Customer Services team via:
📞 0310-1160194
📧 comfypjs.official@gmail.com
Approved Courier Services:
You may exchange the product using any of the following courier services:
TCS, M&P, LEOPARDS, CALL COURIER, BLUE EX, TRAX
Kindly share tracking details with us within 2 working days after dispatch.
Exchange Address:
Exchange address will be shared upon request via WhatsApp or Email.
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Exchange Policy:
Are issued in the form of a coupon, redeemable for one-time use only. The coupon may be used when the exchanged product value differs from the original purchase.
Order Cancellation:
Customers may cancel orders any time before processing.
Comfy Pjs Fit also reserves the right to cancel orders due to stock unavailability, quality concerns, or payment issues.
🌍 International Orders
If you receive a damaged or incorrect item, please contact our support team immediately with your order number and clear images of the issue.
Once an order is processed or dispatched, it cannot be edited or cancelled.
Customers refusing delivery or whose parcels are held by customs must follow the respective procedures.
Comfy Pjs Fit is not responsible for non-clearance of parcels.
📞 Need Help?
We’re always here for you:
📧 comfypjs.official@gmail.com
📞 0310-1160194
Your satisfaction is our priority 💛